Say Hello to the experts

Here at Hello Mortgage we believe customer service is key, in a world full of "online advice" we still like to offer that personal, human touch.

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About Hello Mortgage

Here at Hello Mortgage we believe customer service is key, in a world full of online advice we still like to offer that personal, human touch.

Our Mortgage Advisors are based in South Shields but we offer our services nationally.  As a whole of market Mortgage Broker we offer a completely bespoke service based around your own unique needs and circumstances.  We take the time to understand your requirements before sourcing you the perfect product.

We are here when you need us!  Our offices are open out of hours and weekends, so an appointment is always available.  Use our handy online appointment booker to find the perfect time for a face to face, home visit or online chat with one of our Mortgage Advisors.

Customer seating area at Hello Mortgage HQ
“We believe in a culture of openness, fairness and great customer services.”
Black and white photo of Simon Hamilton, director and adviser at Hello Mortgage
Simon Hamilton

We can advise you on 

Bad Credit
Buy to Let
Equity Release
First Time Buyer
High Loan To Value
Home Reversion
Mortgage Protection
Right to Buy
Self Build
Self Employed
Revolving Credit
Life Insurance
Help to Buy
Portfolio Landlords
First Time Landlords
Home Movers
Life Time Mortgages
Interest Only
95% Mortgages
Income Protection
Business Finance

Meet our team

Keith Ahmed
Mortgage & Protection Director

I love the variation that mortgage advising brings, literally no day or client is the same.

Simon Hamilton
Mortgage & Protection Director

Simon Hamilton is an ambitious and dependable financial wizard who knows the mortgage game inside-out

Nicola Henton
Mortgage & Protection Adviser

I love speaking with people and getting to know their hopes and dreams, and making them happen!

Usman Amin
Mortgage & Protection Adviser

I really enjoy dealing with unique scenarios and helping my clients.

Our values

We believe in a culture of openness, fairness and great customer services.


To deliver the best outcome for our clients by taking the time to understand their individual needs and financial objectives


We work collectively and collaboratively with all parties involved in the transaction to make sure the process completes smoothly and without issue


To always act with transparency and openness to give our customers confidence and trust in our business

What our clients say about us

We are the best mortgage broker for first time buyers, but don’t just take our word for it.

“Highly Recommended”

I’ve just completed on my remortgage less than 5 weeks after first contacting Hello mortgage. The service I’ve received from Hello mortgage has been outstanding from beginning to end; fast and efficient, mortgage rate and payments much better than expected, knowledgeable, honest advice and flexible hours for appointments are just a few of the reasons I will definitely be using Hello Mortgage again, and recommending to my family and friends. Thank you.

“Truly went above and beyond”

I'm a first time buyer, so I was walking into this with no knowledge whatsoever - I couldn't have done it without them. She guided me at every step and I couldn't be more grateful. Super responsive to emails, calls, etc, even when I was just panicking about nothing! They truly understand that buying a house isn't just a financial and practical decision - it's really emotional too, and I felt like I had someone on my team that I could rely on and trust. If ever I wasn't sure about anything, I always checked because I knew I could rely on them to tell me the right thing to do! I move into my first home this weekend and I have Nicola and everyone at Hello Mortgage to thank for it! I couldn't have asked for a better service, they truly went above and beyond to support me.

“Out of hours service”

Would highly recommend Hello Mortgage! 1st time buyers and Nicola went out of her way to ensure we were getting the best mortgage! Nicola also went over and beyond for us - even calling us back from home to discuss the mortgage offer with my partner when he came in from work. We will deffo be back when needed!


Statutory Information
Hello Mortgage is a trading style of MyInfinity Finance Limited.  MyInfinity Finance Limited is registered in England and Wales under Co Reg 08469710. Registered Office and trading address: Suite 20, Cookson House, River Drive, South Shields, Tyne & Wear, NE33 1TL.  Registered with the ICO under DPA number ZA002246. MyInfinity Finance Limited is authorised and regulated by the Financial Conduct Authority 672182. The FCA does not regulate most Buy to Let mortgages.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Fees and Charges
Our fees and charges will be explained to you from the onset and recorded in the terms of business we send you. Where we charge a fee, this will only become payable if you complete on a mortgage we recommend, we will never charge you for withdrawing from our services, changing your mind or if we can’t find you a suitable product. In addition to any fees charged we will receive a commission payment from the lender we place you with. We may also receive other commission payments from 3rd parties we recommended to you. Our standard arrangement fee is £250 which is payable on completion of a mortgage we arrange for you.

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